CHECK-IN

The Quick Check-In button verifies only room number and form of payment and does not give the desk clerk the opportunity to verify all other information with the guest.


CHECK IN PROCEDURES

From the Main Menu, select Front Desk and Arrivals.
Enter the Guest Name or Conf No. and select Search.
Highlight the appropriate reservation, verify the accommodation information with the guest, and select the check-in button.
Room number is auto-assigned based on the reserve room type; to make an alternate selection select the drop-down arrow next to the room.

Method of Payment defaults from the reservation guarantee; to make an alternate selection or prompt the swiping of the card, select the drop down arrow next to the Method of Payment.

Once Room and Payment information are correct, select OK to save the check-in.

Answer Yes to print a Registration Card.

Select OK to the successful check-in message.

CANCEL/REINSTATE

This cancellation number maybe used to locate this reservation information in the future. The reservation status is change from expected to cancelled.

Note:
If the guest has a deposit, you cannot cancel the reservation with this option. It must cancelled through the Cashiering program

CANCEL PROCEDURES

From the main Menu, select Reservation, then Update Reservation.
Enter search criteria (i.e. Last Name, Conf. No) and select Search or Advance for more search criteria.
Highlight the correct reservation and select Cancel.
Select from the drop down arrow a list of Cancellation Reason choices.
Highlight and select the appropriate Cancellation Reason From drop down arrow and select OK.
You may complete the cancellation by adding any additional pertinent details in the text box; select OK to finish.
If a CRS is the main reservation database, a CRS generated cancellation number appears.
Note the Cancellation status on the reservation.