New To create a new trace for the highlighted guest, select New. Traces for guests not already listed here must be created in the reservation itself.
Resolve Once the action has been completed, the trace is marked resolved, indicating that no further action must be taken. If a trace has been entered to be tracked for more than one day, each day will have to be marked as resolved individually.
Edit To update information on an existing trace, select Edit. Any information on the trace can be changed or update.
Delete To delete a trace from the database, Select Delete. This is not recommended manner of resolving trace, as all history information about this trace will also be deleted. The delete option is controlled by User Rights.
TRACE ON RESERVATION
From the Reservation Search or In-house Guest Search result screen, highlight the desired guest and select Options.
Select the Traces option.
Select on New to add a new trace.
Select the Department to send the trace to by placing an “X” to the left.
If any Trace Text exist for that department, you may highlighted the text to send.
Any additional instructions or manuals trace information should be entered in the text field.
Select Save to save and create another trace; select OK to save and close.
To Resolve the trace, highlight the applicable trace and select Resolve.
Resolves all completes all traces and resolves for the entire record.
