Options of an Individual Profile

OPTIONS
The Options menu contains arrays of buttons to select further access to many of the major features supported by the Opera profiles.

ATTACHMENT
This screen allows selecting and creating files for mail-merge or for other purposes.

CHANGES
All changes made to a profile are registered and tracked for research purposes.

CREDIT CARDS
Many guests prefer that once the hotel has their credit card number it may be on file for ease of use in making future reservations. The Credit Card option allows all credit cards to register on the guest’s profile.

DELETE
This option is used when deleting a profile. It is not possible to delete a profile with active reservation.

FUTURE
All future reservations for this guest are on this tab. Depending on user rights, any future is accessible to a guest’s profile.

HISTORY
All previous reservations, no-shows, cancellation and current-in-house information are in the history tab. It is possible to view Year To Date information on total revenue produced by the guest as well as accumulated membership points. Finally, from the history tab, any previous folio information is viewable and printable.

MEMBERSHIP
Many hotel chains offer loyalty club points for frequent guest stays, and it can be very complicated to calculate the points accumulated manually. Entering membership information in the guest’s profile can help to automatically calculate points each time the guest stays at the hotel.

MERGE
If more than one profile for a single guest exist, it is possible to merge the profiles together to combine the statistical information

PREFERENCES
This option indicated a guest’s permanent request. Such as; The guest is allergic to cigarette smoke, entering a non smoking preference in the profile will restrict the system form assigning a smoking room for the guest at check in.


NEGOTIATED RATES
In this section, record extensive notes about a guest. Most of these notes are on the profile only, but Reservation Notes have the ability to move to every reservation made by this guest. In this way, guest’s special requirements can be accessible at any time.

NOTES
In this section, record extensive notes about a guest. Most of these notes are on the profile only, but Reservation Notes have the ability to move to every reservation made by this guest. In this way, guest’s special requirements can be accessible at any time.

RELATIONSHIP
In some cases, profiles link to each other for viewing purposes. This is a relationship between profiles. If a husband and wife each have their own profiles, the relationship feature can link them together. If a guest is an employee of a particular company, that relationship can be between the guest and the company profile.