The Front Desk menu contains all the functionality needed to work with the current day’s business. Handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department advisories, or traces. These includes the following:
Arrivals
Guest in-house
House Accounts
Guest Messaging
Room Blocking
House Status
According the Wikipedia, it is also called a receptionist. A receptionist is a person in an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to greet any visitors, patients, or clients.
A receptionist is usually expected to have a high school diploma or the equivalent, but a receptionist may also possess a vocational certificate/diploma in business and office administration. Although a post secondary degree is not normally required for this position, some receptionists may hold four year university degrees in a variety of majors. Some receptionists may even hold advanced degrees.