Company Displays a specific company profile associated with the selected guest’s reservation.
Source Displays a specific profile associated with the selected guest’s reservation.
Features Displays a specific room features associated with the selected guest’s reservation.
Features Displays a specific room features associated with the selected guest’s reservation.
Group Displays travel agent name associated with the selected guest’s reservation.
Agent Display travel agent name associated with the selected guest’s reservation.
Preferred Displays preferred room number associated with the selected guest’s reservation.
Resv. Use this option to access the guest reservation for update or view.
Check-in Use this option to check-in the guest. This option verifies only the room number and the form of payment.
Sunday, November 22, 2009
ROOM BLOCKING PROCEDURES
Date The date prompted in this field always defaults to the current business date. If you want to assign rooms for a future date, enter the date here.
Name Select the down arrow to display the Rom Types list of values. (e.g., deluxe double , deluxe king, standard double, etc). Choose
a room type.
Group Enter a group name to narrow the search for reservation with a specific group profile attached.
Room Search for all reservations that have this particular
Features Room features attached to the profile. Select one or more features from the list of values.
Res. Type Search for all reservations that have a specific reservation type. Select a reservation type from the list of values.
Block Select a block code to search for reservations with a block code attached. Select from the list of value.
Specials Search for all reservations that have this particular specials attached to the reservation. Select one or more specials from the lists of values.
Smoking Use this to search for all reservations that have a specific smoking preference attached to the reservation Select. A preference from the list of values.
VIP Select the down arrow to display the VIP list of values (e.g., management guest, repeat guest, etc.). Choose a VIP type from the list.
Name Select the down arrow to display the Rom Types list of values. (e.g., deluxe double , deluxe king, standard double, etc). Choose
a room type.
Group Enter a group name to narrow the search for reservation with a specific group profile attached.
Room Search for all reservations that have this particular
Features Room features attached to the profile. Select one or more features from the list of values.
Res. Type Search for all reservations that have a specific reservation type. Select a reservation type from the list of values.
Block Select a block code to search for reservations with a block code attached. Select from the list of value.
Specials Search for all reservations that have this particular specials attached to the reservation. Select one or more specials from the lists of values.
Smoking Use this to search for all reservations that have a specific smoking preference attached to the reservation Select. A preference from the list of values.
VIP Select the down arrow to display the VIP list of values (e.g., management guest, repeat guest, etc.). Choose a VIP type from the list.
HOUSE ACCOUNT PROCEDURES
From the main Menu, select Front Desk Accounts.
Enter a Name (last) and optional First Name and press the Tab key.
If an existing profile match is found, a duplicate will not be created.
Enter the account dates.
Accounts are allowed to arrive and depart on the same date.
Highlight the PM Room Type and select OK.
Select from the drop down arrow next to the Room Type.
Select from the drop down arrow next to Room to choose a PM room number.
Search for a room.
Highlight an available PM room number and select OK.
Choose from the drop down arrow next to Rate Code
Choose the appropriate Market Code and select OK.
Choose from the drop down arrow next to Source.
Select the appropriate Source Code and click OK.
Select OK on the successful check-in message.
Enter a Name (last) and optional First Name and press the Tab key.
If an existing profile match is found, a duplicate will not be created.
Enter the account dates.
Accounts are allowed to arrive and depart on the same date.
Highlight the PM Room Type and select OK.
Select from the drop down arrow next to the Room Type.
Select from the drop down arrow next to Room to choose a PM room number.
Search for a room.
Highlight an available PM room number and select OK.
Choose from the drop down arrow next to Rate Code
Choose the appropriate Market Code and select OK.
Choose from the drop down arrow next to Source.
Select the appropriate Source Code and click OK.
Select OK on the successful check-in message.
Accounts in FRONT DESK
Name The name of the group or account, or the last name of the guest if a posting master is being made for a guest.
First Name The first name of the guest if a poster master is being made for a guest.
Date From The dare on which the posting master should be checked in as an arrival so that charges may be posted on it.
Date to The date on which the posting master should be checked out as a departure once the balance is zero and the charges have been resolved.
Room Type The posting master room type, Most hotels use PM room type, but some hotels may have configured more than once type of posting room.
Room The number of posting room.
Rate Code Select the Down arrow to choose a rate code for the account.
Market Code The market code is important as it is used to categorize the revenue that is posted on this account
Source Code The source code indicates where the business was generated.
In-House Guests
Search Once all search criteria have been entered,
Search locates all in-house guests that fit the search options.
Advance If a an in-house guest cannot be located by the first few options.
New To create new reservation from this screen.
Cancel C/l Cancel Check-In does not cancel the reservation entirely, but only reverses the reservation from checked into reserved/arrival status for later check-in.
CANCEL CHECK-IN
From the In-house Guest search result screen, highlight the desired guest and select Cancel C/l.
Only guest that arrived today are eligible to Cancel C/l.
Answer Yes to proceed with the cancellation.
Answering Yes to blocking the room leaves the assign room number blocked on the reservation.
Answering No removes the assignment from the reservation and the rooms becomes available to general inventory.
Depending on your hotel’s policy, select the House Keeping status for the room.
(Generally, if the guest has not arrived, the room would be given the most available status (i.e. Inspected or Clean).
(If the guest arrived and occupied the room for a short length of time, a Pickup status is suggested).
(If the guest occupied the room for a longer length of time, a Dirty status is suggested).
Once the Cancel C/l is complete, the reservation returns to a Due-In reservation status.
Profile Select this option to access the guest’s profile to view or edit.
Options To access all reservation options select this button.
Edit To open the reservation screen to view or edit.
Queue Reservations Statistics in FRONT DESK
Current Average time reservation has been in queue for all reservation in current queue.
Actual Average time reservation was actually in queue before checked-in base on those reservations that have been place on queue during the current business date.
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